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After-sales
Services |
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Customer
Service Center Hotline: 6461066-63 #or 3033 / 84488585-613
Please choose the following services (Beijing) :
| Consultation Service by phone |
On-site Services |
Installation Services |
| Maintenance Services |
Periodic Inspection Services |
Other Services |
Telephone Consultation Service (The users who have signed
maintenance contracts have priority)
-- Our Customer Service Center hotline: 64610666-3 # or 3033 / 84488585-613
Services:
Recording of incoming calls, including how to use the machine, simplify
the troubleshooting, and how to choose suitable products.
Analysis of technical problems
Solutions to technical problems: Our after-Sales and maintenance
engineers solve the problems over the telephone
Allocations to technical problems: Our after-Sales and ma
intenance engineers solve the problems over the telephone
After Sales and maintenance engineers provide on-site services within
4-8 working hours after receiving the notice.
Tracking of the incoming calls
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Beijing
4-8 working hours responding time on-site service (The users who
have signed maintenance contracts have priority)
Services:
Our customers can contact with the after sales and maintenance
engineers by calling the Customer Service Center hotline. After
making a preliminary judgment on the issue, the engineers will offer
on-site services within 4-8 hours when necessary. (on-site service
delivery in 4 working hours within the 4th ring road and 8 working
hours outside the 4th ring road.)
Installation Service (The users who have signed maintenance
contracts have priority)
Services:
After the on-line purchasing of the office equipment, consumables
or accessories, our operators will provide on-site installation
services and record each service situation to set up a customer
service profile for the convenience of inquiry. Installation services
include the following types:
printers, photocopiers, fax machines, shredders, projectors, scanners
and other office equipment.
PC and Notebook PC hardware installation
Copier consumables and accessories
Upgrading and procurement of copier
Eliminating simple failures, operate “Operation Training”
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| Preventive
Maintenance Services (The users who have signed maintenance contracts
have priority) |
Services:
Printer and copier inspection, including power supply environment,
temperature, humidity, etc.
Cleaning of equipment: clean machine’s appearance, platen glass, dust
glass, viewfinder, camera lens, mobile scanning guide, the sensor,
Services:
Printer and copier inspection, including power supply environment,
temperature, humidity, etc.
Cleaning of equipment: clean machine’s appearance, platen glass, dust
glass, viewfinder, camera lens, mobile scanning guide, the sensor,
maintenance pattern / isolation units, feeding system, driven belt,
adding to the gear lubricant, the fans strainer. Ozone filters, optical
component drums.
Preventive diagnostic system to check the use of disposables
Use Counter Reset copier maintenance, the operation report of copier
machines, printers log analysis, customer service profile are ultimately
created.
Check copiers and printers to find whether there was a setup mistake,
adjust the concentration and copying goods location
Carry out the conventional diagnostic procedures and test the function.
Network Printing, Scanning System Analysis and upgrading operation
Submit safeguarding, maintenance report with customers signature
Generate the maintenance cycle based on the status of usage, such
as volume, the use of time and other parameters, Perform regular free
on-site maintenance services to ensure the normal operation of equipment,
and discover the hidden danger of the system in time so as to reduce
the risk of system crash and increase the life expectancy.
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| Periodic
Inspection Services (Provided only to the uses who have signed the
maintenance contract) |
Services:
Our Customer Service Center makes customer profiles to track the status
of equipment usage. Periodic inspection services will be provided
after a telephone appointment in order to predict the equipment problems
and eliminate the possibility of the equipment failures.
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| Other
Services (Provided only to the users who have signed the maintenance
contract) |
Service
of equipment upgrading and updating: Our Customer Service Center can
help customers to upgrade equipment, and provide installation services
to new purchased accessories.
Assistance of the relocation for office equipment and system: Our
Customer Service Center can help clients relocate equipment in the
same city, including the on-site teardown and electrical and physical
installation of electricity switched detection after the relocation.
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| Why
do we need professional after-sales maintenance service?
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| The after-sales
service for copier is not just repair after failure occurs, but also
the cleaning and maintenance work before failure occurs. The machines
were made of sophisticate apparatus using optical principle. Thus,
the machines are very sensitive to dust, and dusty machines can not
release heat easily. This can harm the machine. Therefore, the internal
dust needs to be cleaned and the lubrication oil needs to be added
regularly in order to prevent errors and ensure the copying quality.
This way, the maximum possible life of the equipment will be attained
at the lowest expense. |
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